Shipping Policy
Shipping Costs:
If you need to find out how much shipping will cost on your order,
please put all of the items that you plan on ordering in your shopping
cart. Once you click on the checkout button, you will be prompted to
enter your shipping address. You will receive a shipping quote on the
next page based on what shipping option you chose. Please keep in mind
that you will not be asked to enter any of your billing information
until we give you a shipping quote.
Shipping Options:
We currently offer Standard shipping, which will be sent out either
UPS or USPS and may take up to 6 business days after shipping in order
for you to receive the package. We do not accept PO Box addresses at
this time but exceptions are made for APO addresses.
Damaged Shipments:
We try our best to prevent damage to all packages during transit by
packing each order carefully. Unfortunately, there will be the
occasional damaged shipment. In this case, please hold onto all of the
packaging and contact us immediately. Please make sure that you do not
discard part of the package. Carefully describe the condition of the
packaging material and the ordered items. A representative of the
shipping company may pick up the package from your location in order to
inspect the damage. Because we insure all of our packages, we will try
our best to replace the damaged items for you as soon as possible.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses
the package, is not available for several days for delivery, or if the
address entered is either incorrect or incomplete. In this case, the
customer will be responsible for all shipping charges. If the customer
chooses not to have the item reshipped, they will be subject to a 20%
restocking fee before they are credited back for the items. Once the
order is shipped, it may not be refused due to delays in shipping or
order processing.
Defective Items:
Please look over the warranty on the products that you purchase from
us. You will want to contact the manufacturer first. Most
manufacturers prefer to deal with customers directly when there are
defective items. This allows them to inspect the product and take
proper action. If you are having trouble with a product, their trained
staff may also be able to help you with the product without having to
send it back to them.
Return Policy
Before you return a product to us, you must contact us by sending an e-mail to sales@afishybusiness.com.
We will issue an RMA number which you will need to write on the outside
of the box that you ship the products in. In order for us to authorize
the return, it will need to meet the requirements below. Please make
sure to contact us before you ship anything back to us. Returns without
an RMA number will be refused upon delivery.
Terms and Conditions:
- All return requests must be initiated within 30 days from when the products are delivered to you.
Requirements for Return
- The product has not been used.
- Aquarium pumps, filters, heaters, and other submersible aquarium equipment must not have been used or submerged.
- The product is in original packaging material which is also in new condition.
- All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
- Unfortunately we cannot process the return of any books at this time.
- You can email sales@afishybusiness.com, please include your order number, your name, the product that you wish to return, and a reason for the return.
- Customers are responsible for all return shipping costs,
including on defective merchandise. This is analogous to paying for gas
to drive a product back to the store you bought it from. Packages that
arrive "COD" or "Postage Due" will be refused.
- All products must be received in new, resalable condition. The condition of the product will be determined at our discretion.
- A 20% restocking fee will be charged for all non-defective
returns. A larger restocking fee may be deducted if the returned
merchandise is not resalable (for example, a tamper-proof seal broken,
the packaging damaged, the product scratched, manual missing, etc.).
- Packages refused by the customer will be restocked with a 20%
fee deducted from the refund. In addition, any postage due or brokerage
fees associated with recovering a refused package will be deducted from
the refund.
- Shipping charges are not refundable under ANY circumstances once
an order has shipped. Any items that were shipped under our free
shipping policy will have the actual shipping charges deducted from any
refund given.
- Authorized returns will be processed within 7 business days
("business days" exclude weekends, holidays, and the day the package is
delivered) of when they are delivered. Unauthorized returns, refused
packages, and undeliverable packages can take up to 3 weeks to be
processed and may be refused, returned to you at your expense, or
restocked with a 20% restocking fee. If your return has not been
processed within the specified time then please email sales@afishybusiness.com.
Return Address:
A Fishy Business
Returns Dept.
2395 B Academy Place.
Colorado Spring, CO 80909
Return Shipping instructions:
All returned items should be packed in the same manner as they were
originally shipped to you. Products returned without a separate shipping
box or without the original product box will be refused. You will need
to write the RMA number that was issued on the outside of the shipping
container (do not mark the product box) or on the shipping label. You
are free to use any carrier that you choose (we recommend UPS because
$100 of insurance is included free and all packages delivered here are
signed for) but we strongly suggest that you purchase Insurance and
Signature Confirmation if you are using USPS (or any other carrier where
they are not included for free) as we are not responsible for any
packages lost or damaged during the return trip. In the event that a
package is listed as "Delivered" but cannot be found, only the signature
of an afishybusiness.com employee will suffice as proof of delivery to
our warehouse.
Delivery problems:
In rare instances, there may be a problem with delivery. Most of
the time, this is because the package was delivered to a side entrance
instead of the main entrance and the customer is unable to locate the
package. If you believe the package was not delivered to your address
or have any other similar problems, please contact us within 5 days of
when the package was supposed to arrive. Any longer delays may
seriously hinder our investigation.
Other Considerations
We try our best to provide you with as much information about our
products as possible. However, please be aware that product images may
not be exact; they may be from a previous model or similar type. Prices,
products, availability and offers are subject to change without notice.
Fishy Business is not responsible for graphical display or
typographical errors.
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